Terms of Service

These terms apply to cleaning work quoted and performed by CLEAN BEST GROUP PTY LTD(“Clean Best”, “we”, “us”) at Eastern Creek NSW 2766 and the surrounding City of Blacktown area, and to your use of this website. They sit alongside the written quote and scope of work issued for your site. Where the two differ, the written quote and scope prevail.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they will be supplied with due care and skill.

Quotes and pricing

• We publish no prices, and there is no dollar figure anywhere on this website. Every commercial quote follows a free walkthrough of the premises. A straightforward residential job may be quoted from a detailed description instead.
• We will not price a commercial premises we have not walked. Floor area alone does not describe the work on an industrial site, and a figure produced without seeing the building is an opening position rather than a quote.
• The quote is fixed and issued in writing before the first visit. It sets out the scope in three tiers — work done every visit, work rotating weekly, and periodic programs — so you can see what you are buying.
• A quote is valid for 30 days. If the site changes materially between the walkthrough and the start date, we will requote rather than absorb the change or quietly reduce the scope.
• Work outside the written scope is quoted separately and does not proceed without your approval.

Scope of work

• The written scope issued for your site is the definitive statement of what we clean. Anything not in it is not included.
• Periodic programs — high-level and racking dusting, carpet extraction, hard-floor treatment and sealing, line marking, external pressure washing, and any work requiring an elevated work platform — are always scoped and quoted on their own.
• We do not handle clinical waste, sharps or any regulated medical waste stream. Those are collected by your licensed provider. We do not move records, samples or medication.
• Chemical spill response is your site’s emergency procedure and your spill kit, not a cleaning task, and we will not represent otherwise.
• In strata schemes we clean common property only. The interior of an individual lot or tenancy is not common property and is not in scope unless separately engaged.

Site access, inductions and safety

• You are responsible for providing safe and lawful access to the premises at the agreed times, and for telling us about hazards on site.
• Before the first shift we supply a safe work method statement, safety data sheets for every chemical brought on site, a certificate of currency and evidence of workers compensation, so your contractor induction can be completed in advance.
• Where your site runs a contractor management system or a site-specific induction, we work through it rather than around it, and our operators are inducted on your rules before their first visit.
• We will not operate machinery in a live aisle or in any area where plant is moving. Working zones are agreed, coned and signed in advance, and if a site cannot be made safe at the agreed hour, the visit will be rescheduled rather than performed unsafely.
• The access procedure — key, swipe card, lockbox, alarm code, gate sign-in — is documented before the first shift. Keys and codes are issued only to the cleaner assigned to your site and to their supervisor, and are returned when either changes or the agreement ends.
• If we cannot access the site at the agreed time through no fault of ours, the visit may be charged.

Your cleaner

• Every cleaner is police-checked and inducted on your site before their first shift. Cleaners attending any premises where children are present hold a current Working with Children Check, verified before they are rostered.
• We assign one named cleaner to your site and keep them there. When they are on leave, a relief cleaner who has been inducted on your site will attend.
• A named supervisor audits the site monthly against the written scope and reports the result to you, including anything that was missed.

Term, changes and cancellation

• Ongoing commercial work runs on a rolling agreement with 30 days notice on either side. There is no lock-in term.
• You may change the frequency, add or remove an area, or pause the service over a shutdown, by agreement.
• Residential schedules can be changed, paused or stopped with reasonable notice.
• An individual visit cancelled with less than 24 hours notice may be charged, because the cleaner’s time has already been committed to you.
• One-off jobs, including make-good and end of lease cleans, are booked for a specific date and rescheduling is subject to availability.

If something is wrong

Tell us. Contact your named supervisor or call 1300 494 983. If the issue is a cleaning matter within the agreed scope, we will return and put it right before your next scheduled visit at no charge. That is in addition to your rights under the Australian Consumer Law, not instead of them.

On end of lease and industrial make-good work specifically, we will return free of charge to re-clean anything the handover inspection identifies as a cleaning issue, provided you tell us within a reasonable period of the inspection and the premises was empty when we cleaned it. We do not guarantee the outcome of a handover or the return of a bond: both also depend on repair, reinstatement, damage, fair wear and tear and the original condition report, none of which are within our control.

Damage and liability

• Clean Best carries $20m public liability cover and workers compensation for everyone on the roster. A certificate of currency is available on request and is supplied before the first shift.
• If we damage something, we report it to you the same day rather than leaving you to find it, and we deal with it properly.
• We are not liable for pre-existing damage, fair wear and tear, or for surfaces that were already deteriorating — including sealed floors, line markings and rubber surfaces damaged by a previous contractor’s use of the wrong chemistry, which we will identify and tell you about before we start.
• Concrete is porous. Where a spill has penetrated a slab, cleaning may reduce the mark without removing it, and we will say so at the walkthrough rather than after the work.
• Except for rights that cannot be excluded under the Australian Consumer Law, our liability is limited to resupplying the service or paying the cost of having it resupplied.

Payment

• Commercial work is invoiced monthly in arrears unless the written quote says otherwise. Payment terms are stated on the invoice.
• One-off jobs are invoiced on completion.
• Where we manage consumables, they are invoiced at cost with the dockets attached. We do not mark them up.

This website

The content of this website is provided for general information. Service descriptions, checklists, tables and schedules describe how work is typically performed; the scope that applies to you is the written one issued for your site. Photographs are illustrative. This website makes no claim about ratings, reviews, client numbers or a founding year, and none appears on it.

Privacy

How we handle personal information is set out in our privacy policy.

Governing law

These terms are governed by the laws of New South Wales, and the courts of New South Wales have jurisdiction over any dispute arising under them.

Contact

CLEAN BEST GROUP PTY LTD
54 Columbia Rd, Seven Hills NSW 2147
Phone: 1300 494 983
Email: hello@cleanbestgroup.com.au
ABN 84 700 040 553

To discuss any of this, or to get a quote, contact Clean Best.